FAQ

To check the status of your Foti Markets account, you may follow these steps:
- Log in to the client area: Try signing in to your account through the Foti Markets client portal.
- Check your registered email: Review any emails from Foti Markets regarding account activity or status updates.
- Contact customer support: If you are unable to log in or need further assistance, please contact the Foti Markets support team for help.

Trading account numbers at Foti Markets are automatically generated by the system and cannot be customized. Therefore, clients are unable to choose a specific account number when opening a trading account.

To open a trading account with Foti Markets, please follow these steps:
1. Visit the official Foti Markets website.
2. Click the “Register” button at the top right corner of the page.
3. Complete the registration form by entering your full name, email address, phone number, and password.
4. Review and accept the Terms of Use and Privacy Policy, then select “I agree” to proceed.
5. Check your registered email and click the verification link to complete the registration process.

At present, each email address can be used to register only one Foti Markets account. Therefore, clients cannot create multiple accounts using the same email address.

Commission charges at Foti Markets depend on the account type, as outlined below (using EUR/USD as an example):
- Raw Account: A commission of USD 7 per lot (equivalent to USD 3.5 per lot per side) is applied with very low spread.
- Standard Account: No commission is charged; trading costs are reflected in the spread, with spreads starting from 1.4 pip, subject to market conditions.

Each Foti Markets account can be linked to only one (01) phone number. Clients are advised to ensure that the provided phone number is accurate and active to facilitate verification and future support.

To register an account with Foti Markets, clients are required to provide the following information:
1. Proof of Identity (POI):
- National ID card, Passport, or Driver's License issued by a government authority.
- Clear and valid images/files showing all four corners of the document.
2. Proof of Address (POA):
- A bank statement issued within the last three (3) months, bank account confirmation letter, or a utility bill (electricity/water).
- Clear images/files showing all four corners of the document.
3. A valid email address.
4. A contact phone number.

Once a trading account is opened with Foti Markets, the account base currency is fixed at the time of registration and cannot be changed afterward.

Currently, Foti Markets only supports opening trading accounts for individuals and does not accept company information. Please use valid personal information to open an account.

Trading account login details are sent to the email address you used when registration with Foti Markets.
Please check your inbox, as well as your Spam or Junk folder if the email does not appear in your main inbox.
If you are still unable to locate your login details after checking these folders, please contact Foti Markets’ customer support team for further assistance.

Account verification at Foti Markets is processed once all required information and documents have been submitted correctly. The processing time may vary depending on individual cases.
If you require assistance or an update on your verification status, please contact Foti Markets’ customer support team via live chat or email at [email protected].

Foti Markets collects and uses clients’ personal information for the purposes of identity verification (KYC), compliance with applicable legal requirements, and protecting its systems against fraud or unauthorized activities.
Client personal data is handled in a transparent and secure manner and is used solely for purposes related to Foti Markets’ trading services and operations. Foti Markets does not share or disclose personal information to third parties, except where required by law or requested by relevant authorities.
For more details, clients are encouraged to review the Privacy Policy available on the official Foti Markets website.

Foti Markets places a strong emphasis on client privacy and the protection of personal information, and applies appropriate procedures and safeguards to help ensure data security.
The collection, storage, and use of personal information are carried out in accordance with the Privacy Policy and applicable legal requirements. Clients are encouraged to review the Privacy Policy available on the official Foti Markets website for further details.

I. Acceptable identity documents
Identity verification documents must be issued by a competent authority, be valid, and clearly display the applicant’s photo, full name, and date of birth.
Foti Markets accepts one (1) of the following documents:
- Passport
- National ID card
- Driver’s License
II. Acceptance criteria
Identity documents must meet the following requirements:
1. Images must be clear, with no blur, obstruction, alteration, or signs of tampering.
2. The name on the document must exactly match the account registration.
3. The date of birth must be clearly visible, and the applicant must be at least 18 years old at the time of account registration.
4. The document must be valid at the time of submission.
5. All four (4) corners of the document must be visible.
6. For documents with multiple sides, all sides must be provided.
7. The document must be issued by a competent authority.
III. File format and size requirements
1. Files may be uploaded as photos, scans, or copies, provided they are clear and readable
2. Accepted file formats: .jpg, .bmp, .png, .pdf.
3. Maximum file size: 15 MB per file.

If your identity verification (KYC) documents are rejected, it is usually because they're not fully meet the verification requirements. The reason for rejection will be sent to your registered email address.
Clients are advised to check their email for details, then re-upload the required documents accordingly or contact Foti Markets’ customer support team for further assistance through the following channels:
- Live chat: 24/7 support available on the official Foti Markets website.
- Email: [email protected]

When your identity verification (KYC) documents are rejected, a notification email will be sent to your registered email address.
This email will clearly explain the reason for the rejection and provide instructions on how to re-submit the required documents. Clients are advised to follow the instructions in the email to proceed with the verification process.

Account verification is a mandatory step to fully activate all trading features. This process helps to:
1. Enhance account security: Prevent unauthorized use and ensure that only the account holder can access and execute trades.
2. Comply with regulatory requirements: Enable Foti Markets to meet KYC and legal obligations, ensuring transparency and protecting client interests.
3. Enable deposits and withdrawals: Only fully verified accounts are eligible to process deposit and withdrawal transactions.
4. Provide faster customer support: Allow our support team to verify information accurately and resolve client requests or complaints more efficiently.

Foti Markets does not pay interest on clients’ trading account balances.

Yes. Clients can transfer funds between trading accounts as long as the accounts are registered under the same Foti Markets account.

No. Foti Markets does not support fund transfers between trading accounts owned by different individuals. This policy help ensure account security and compliance with anti-money laundering (AML) requirements.

Crypto wallet verification is a required step to ensure account security, confirm wallet ownership, and comply with anti-money laundering (AML) and fraud prevention regulations.
This process helps Foti Markets to:
- Confirm that the crypto wallet belongs to the verified account holder who has completed KYC.
- Prevent unauthorized withdrawals, ensuring that funds are transferred only to the client's own wallet.
- Comply with legal and security requirements, protecting both clients and the platform.
- Ensure accurate and transparent withdrawal processing, minimizing errors.
Wallet verification is required once per wallet and helps ensure that future withdrawals are faster and more secure.

A withdrawal request may fail due to one of the following reasons:
- Incorrect wallet information, including the wallet address or blockchain network.
- Insufficient available balance to process the withdrawal.
- Unstable network connection or the transaction has timed out during processing.
- Open positions in the trading account (MT5) at the time the withdrawal request was submitted.
- Temporary technical issues with the payment system, wallet provider, or blockchain network.
- Too many requests submitted within a short period, which may trigger temporary restrictions for security reasons.
What you can do:
- Ensure that your wallet is verified and the withdrawal details are accurate.
- Check the Transaction History in the Client Area for detailed messages or error codes.
- If the issue persists, please contact Foti Markets' 24/7 customer support team for further assistance.

The "New Order" button may be disabled due to one of the following reasons:
1. Not logged in or not connected to a trading account
- The Client is not logged into a Live or Demo trading account, or the MT5 account is not properly connected.
2. Account is under restricted status
- The account may be set to read-only or temporarily restricted from trading.
3. Internet or server connection issues
- The platform is unable to connect to the trading server.
- Clients may check the connection status icon at the bottom of the application.
4. Demo account is no longer active
- Some Demo accounts have a limited validity period.
- A new Demo account can be created if needed.
5. No trading instrument selected
- A specific trading instrument or chart has not been opened.
6. Your account balance is insufficient to open a new order.
📌 Note:
If you have checked all the above and the "New Order" button is still not working, please take a screenshot and contact Foti Markets Customer Support for assistance.

By default, all charts on trading platforms (both desktop and mobile) display the Bid price only.
The Client can enable the Ask price line by following these steps:
1. Right-click on the chart where the Ask price line is needed
2. Select Properties
3. In the Properties window, go to the Common tab
4. Check Show Ask Price Line
5. Click OK to apply the changes
📌 Note:
Displaying the Ask price line helps the Client better visualize buy order prices and monitor spread movements more effectively.

When trading on the MetaTrader 5 (MT5) platform, a pending order may not be executed or get canceled due to several common reasons below:
1. Order expiration
The order was placed with a set validity period and has automatically expired.
Solution:
Check the order validity time or use Good Till Canceled (GTC) to prevent automatic expiration.
2. Insufficient margin
Your available balance or margin may be insufficient when the pending order is triggered.
- Margin requirements changed due to market conditions or account configuration.
Solution:
- Review the account balance, available margin, and margin requirements before placing the order.
3. The order was not executed due to slippage or price gaps
Market volatility or price gaps when market open may cause the order to miss the intended price.
Solution:
Consider market conditions and set reasonable price levels when placing pending orders.
4. Check the trading journal for detailed information
The Client can review the Journal to identify system messages or error codes identify the exact reason:
- MT5 desktop: Toolbox → Journal
- MT5 mobile: Settings → Journal
📌 Note:
The trading journal provides detailed system information to help identify the exact reason why a pending order was not executed.

The Client can access market news directly on the MetaTrader 5 (MT5) platform after enabling the news feature. Please follow the steps below:
1. Log in to the MT5 trading platform
2. From the top menu, select Tools → Options
3. In the Server tab, check Enable News
Once enabled, market news can be viewed at:
- Toolbox → Calendar at the bottom of the platform
📌 Note:
News displayed on MT5 is provided for informational purposes only and helps the Client stay informed about economic events and market updates.

To make MT5 run faster and smoother, you can apply the following measures:
1. Reduce the number of candlesticks displayed on charts
Limiting historical data helps the platform process faster.
2. Turn off news display to reduces system resource usage.
3. Remove unnecessary trading instruments from Market Watch
4. Reduce the number of technical indicators on charts
5. Consider using a VPS to improves stability and connection speed, especially when MT5 runs continuously.
6. Upgrade your computer hardware
7. Check your Internet connection speed

At Foti Markets, cryptocurrency trading is available 24/7, including weekends (except during scheduled maintenance).
Other instruments such as Forex, commodities, stocks, and indices are not tradable on weekends as the markets are closed.

To optimize trading costs, clients may consider the following factors:
1. Choose the appropriate account type
Compare the cost structure (spreads and commissions) of different account types (e.g. Standard, Raw) to select the account that best suits your trading style and strategy.
2. Choose the right trading timing
The timing of opening or closing positions, especially during major news events, can affect spreads and overnight fees (swap).
3. Consider market conditions
Trading during periods of high market liquidity generally results in more stable spreads.
📌 Note:
Foti Markets does not provide investment advice. All trading decisions should be based on the client's own assessment, experience, and financial objectives.

Standard and Raw accounts are designed with different cost structures to meet the diverse trading needs and styles of clients.
1. Raw Account
- A fixed commission of USD 3.5/lot/side is charged (a total of USD 7 for a complete trade, including opening and closing).
- Offers low spreads.
2. Standard Account
- No commission is charged.
- Trading costs are reflected directly in the spread.
📌 Note:
Differences in spreads and commissions reflect how trading costs are structured and do not affect the underlying market pricing. Clients should choose the account type that best suits their trading strategy and preferences.

At Foti Markets, margin levels are applied differently depending on the account type:
* Raw Account
- Margin Call: 100–130%
- Stop Out: 50–80%
* Standard Account
- Margin Call: 130–150%
- Stop Out: 80–100%
When the account's Margin Level falls to the Margin Call threshold, the system will issue a warning notification. If the Margin Level continues to decline to the Stop Out level, open positions will be automatically closed to limit risk, starting with the position incurring the largest loss.
Margin Level formula:
Margin Level = (Equity / Used Margin) × 100%
📌 Note:
Equity is calculated as Account Balance + Floating Profit/Loss.

A commission is a fee charged by the broker when a client executes a trade. The commission amount depends on the account type and the trading instrument.
Example:
For the Raw Account at Foti Markets, the commission is USD 3.5 per standard lot per side, equivalent to USD 7 for a complete trade, including both opening and closing positions.

Swap is an overnight fee that is deducted or added to a trader's equity when a position is held overnight. The applocable swap rate depends on the trading instrument and prevailing market conditions.
Reference formula:
Swap fee = Buy/Sell swap rate × Number of days × Pip value
Swap calculation is generally influenced by the following factors:
1. Interest rate differentials between the underlying currencies (for Forex instruments)
2. Exchange rates of the trading instrument (if applicable)
3. Position type (buy or sell)
4. Number of days the position is held overnight
📌 Note:
Detailed swap rates for each instrument are available directly on the MetaTrader 5 (MT5) platform and may vary depending on market conditions.

Leverage allows the Client to open positions with lower margin requirements, but it also increases risk exposure.
During periods of high market volatility, using higher leverage may cause the Margin Level to decline rapidly, potentially triggering:
- a Margin Call, or
- a Stop Out, where positions are closed automatically
When these levels are reached, the account's ability to place new trades may be restricted or temporarily suspended.
📌 Note:
The impact of leverage depends on market conditions, position size, and the account's margin status.

During major economic news events, spreads may widen due to the following factors:
1. Reduced market liquidity
Many financial institutions temporarily withdraw orders to manage risk, leading to lower liquidity and wider spreads.
2. High price volatility
Rapid and unpredictable price movements require liquidity providers to adjust spreads to manage exposure.
3. Increased risk for liquidity providers
To reduce slippage and execution risk, spreads may be temporarily widened.
📌 Note:
This is a normal market reaction during periods of high volatility and does not indicate price manipulation by the broker.

The Client can display XAU/USD on MetaTrader 5 (MT5) by following these steps:
1. From the top menu, select View
2. Choose Market Watch
3. Right-click inside the Market Watch window and select Symbols
4. Go to Commodities → Metals → XAU/USD, then click Show
📌 Note:
Once enabled, double-click XAU/USD to open the price chart.

Foti Markets provides a Demo account.
The Demo account simulates market conditions and helps the client become familiar with the trading platform and test strategies before trading on a Live account.
📌 Note:
Trading conditions on a Demo account are simulated and may differ from actual live market conditions.

Stop Loss (SL) and Take Profit (TP) are price levels at which a trade is automatically closed to limit losses or secure profits.
Client can set or modify SL/TP on MetaTrader 5 (MT5) in the following ways:
- When opening a new trade: Enter SL and TP in the order window.
- Adjust SL/TP of an open position: Go to the Trade tab and select Modify to update SL/TP, or drag the SL/TP levels directly on the chart.

The Client can view the spread directly on MetaTrader 5 (MT5) by following these steps:
1. Log in to the MT5 platform
2. Open Market Watch (View → Market Watch or press Ctrl + M)
3. Right-click inside the Market Watch window → select Columns → Spread
4. The spread will be displayed in points, next to the Bid and Ask prices

The Client can view contract specifications (margin, leverage, volume limits, trading hours, swap fees, etc.) directly on MetaTrader 5 (MT5).
- MT5 Desktop & WebTerminal:
Market Watch → right-click the instrument → Specification
- MT5 Mobile:
Quotes → select the instrument → Details (iOS) or Properties (Android)
📌 Note:
If contract specifications cannot be accessed, the Client may contact Foti Markets Customer Support for assistance.

Foti Markets supports trading on MetaTrader 5 (MT5) for both Android and iOS devices.
On the MT5 mobile app, the Client can:
- Log in and switch between trading accounts
- Add, remove, and manage trading instruments
- Open, modify, and close market or pending orders
- Set Stop Loss and Take Profit levels
📌 Note:
Detailed step-by-step instructions for MT5 mobile trading are available in the Foti Markets Help Center.

MetaTrader 5 (MT5) offers a wide range of settings that allow the Client to customize the trading environment according to individual preferences.
On MT5, the Client can:
- Customize language, charts, indicators, and analytical objects
- Manage the Market Watch window and trading instruments
- Open and manage market and pending orders
- Check spread and contract-related information
- Manage Expert Advisors (EAs) and automated trading settings
📌 Note:
Some advanced features and display options are available only on the desktop version of MT5 and may be limited on mobile devices.

MetaTrader 5 (MT5) allows the Client to customize charts for more effective market analysis.
On MT5, the Client can:
- Select chart types (candlestick, bar, line) and timeframes
- Zoom and manage multiple charts
- Add, modify, or remove technical indicators
- Adjust chart colors and display settings
- Save and reuse chart templates
📌 Note:
Some advanced customization features are available only on the MT5 desktop version and may be limited on mobile devices or WebTerminal.

Trading history is a record of all trading activities on an account, including execution prices, trade volume, opening and closing times, profit or loss, and related fees.
The Client can view trading history via:
- The Trading Reports section in the Client Portal of Foti Markets
- Directly on the MetaTrader 5 (MT5) platform under the History tab
📌 Note:
Displayed trading history depends on the selected time period.

WebTerminal is a browser-based trading platform developed by MetaQuotes Software that supports MetaTrader 5 (MT5) accounts. It allow clients to access their trading account directly through a web browser without installing any software, while still using essential trading features.
After logging in with their MT5 account credentials, clients can view market prices, analyze charts, place orders, and monitor open positions in real time.

Foti Markets provides the following trading platforms:
- MetaTrader 5 (MT5): Available on desktop and mobile devices (Android and iOS).
- WebTerminal: A browser-based trading platform that allow clients to trader directly via a web browser without installing any software.
These platforms allow clients to monitor the market and manage their trades conveniently across multiple devices.

Yes. Clients can partially close open positions on all account types at Foti Markets.
However, positions with a volume smaller than the minimum trading size may not support partial closure and must be closed in full.

Clients may keep their positions open for as long as they wish, provided that their accounts maintain sufficient balance and required margin in accordance with Foti Markets' trading conditions.
Please note that positions held overnight may be subject to swap fees. If account equity falls below the required margin level, positions may be subject to margin calls or automatic liquidation.

The swap (rollover fee) is applied at the daily trading rollover, which occurs at 00:00 server time on MetaTrader 5 (MT5).

Foti Markets offers leverage of up to 1:1000, depending on the trading products and account type.
Clients are advised to refer to the Account Overview section on the official Foti Markets website for detailed information.

No. Demo accounts use virtual funds only and do not support real money deposits.
For example, when a client opens an MT5 Demo account, it is typically credited with a simulated balance (e.g. USD 50,000) to trade under market-like conditions without any financial risk.

You can start trading with a minimum deposit of just $10. It is always advisable to trade with an amount you are comfortable with and prepared to risk.

Absolutely. Your trading account is fully synchronized across all devices, allowing you to trade seamlessly from your computer, phone, or tablet.